Neolink Critical Update: Prepare for BMSB Season 2024-25 – Impact on Your Supply Chain

Dear Valued Customers,

It is that time of the year again!

As we approach the Brown Marmorated Stink Bug (BMSB) season starting next month, it’s essential to understand how these measures will impact your supply chains.

If your goods are subject to BMSB treatment, additional time needs to be factored into your logistics planning. Given the ongoing challenges such as delays in the Red Sea and transshipment bottlenecks, it's crucial to read this update and understand how these regulations affect your supply chain and how Neolink can assist in mitigating potential disruptions. These seasonal measures are critical to safeguarding Australia's biosecurity and preventing the introduction of this invasive pest.

Please review the below to ensure your business is fully prepared for BMSB Season and also online at The Department of Agriculture’s website:

 

1. Expanded Surveillance Measures

• New Countries Added: For the upcoming season, both China and the Republic of Korea have been added to the heightened vessel surveillance list. Vessels that berth, load, or tranship from these countries between 1 September and 30 April will be subject to increased inspection and monitoring upon arrival in Australia.

• Vessel Seasonal Pest Inspections: All vessels from target risk countries during this period will undergo a mandatory seasonal pest inspection on arrival in Australia. This measure is critical to preventing the introduction of BMSB via maritime pathways.

 

2. Mandatory Treatment Requirements

• Target High-Risk Goods: Goods classified under specific tariff classifications, such as wood, metals, ceramics, and vehicles, are considered high-risk and will require mandatory treatment. Treatment can be conducted offshore or onshore at the container level. However, for break bulk goods, offshore treatment is mandatory, as onshore treatment is not permitted. See the full list here

• Target Risk Goods: These goods, including chemicals and plastics, will be subject to random inspections upon arrival. While mandatory treatment is not required, goods must be handled according to the regulations to ensure compliance. See the full list here

 

3. Offshore Treatment Compliance with AusTreat

• Introduction of AusTreat: AusTreat has been introduced to regulate and standardize the registration and compliance of offshore treatment providers. Only treatments conducted by providers registered and approved under AusTreat will be accepted by the Australian authorities. This ensures that all treatments meet the necessary biosecurity standards before goods arrive in Australia.
• Repercussions for Non-Compliance: Any goods treated by unapproved providers will be subject to onshore treatment (if permitted) or directed for export. This highlights the importance of using only approved treatment providers.

 

4. Offshore Treatment Providers

Where Neolink is arranging the freight movement of your goods we will be working with our overseas partner offices to coordinate treatment with registered and approved treatment providers where applicable.

• Registered Providers: Treatment providers listed on the 'List of Treatment Providers' are registered under Australia's pre-border biosecurity treatment assurance schemes and have met the required registration and compliance standards.
• Provider Status Categories:
• Approved: Fully compliant with registration requirements for the treatment types they conduct.
• Under Review: Non-compliance indicators identified; biosecurity risk management required. Treatment certificates are not accepted from providers under review.
• Suspended: Providers have failed to comply with import conditions, and treatment certificates are not accepted from suspended providers.
• Withdrawn: Providers voluntarily withdraw from the schemes; treatment certificates are not accepted after the withdrawal date.

 

• Legislative Basis: The list of treatment providers is referenced in various sections of the Biosecurity Determinations for different Australian territories.

 

• In Transit Policy: Consignments already in transit when a provider's status changes are subject to additional biosecurity risk management measures.

 

The full list of approved treatment providers are listed here on The Department of Agriculture’s website

5. Documentation and Compliance

• Sealing Declarations: For goods shipped in Full Container Load (FCL) or Full Container Consolidated (FCX) containers, sealing declarations will be required under specific conditions, such as when goods were containerized and sealed prior to 1 September but shipped after this date. This documentation is crucial to verify the compliance of shipments.
• Fraudulent Certificates: The Australian Department of Agriculture has increased its efforts to detect and monitor fraudulent treatment certificates. Any consignment found with fraudulent documentation will be directed for onshore treatment (if permitted) or exported.

 

6. Onshore Treatment and Handling

• Onshore Treatment: Where onshore treatment is permitted, it must be conducted at the container level, with goods remaining sealed inside the container. Deconsolidation or removal of goods from the container prior to treatment is not allowed. This is to ensure the effective application of biosecurity measures.
• Break Bulk Goods: All target high-risk goods shipped as break bulk must be treated offshore. Untreated break bulk goods will be denied discharge or directed for export, as onshore treatment is not an option.

 

7. Target Risk Countries

• Comprehensive List: The following countries have been categorized as target risk for the BMSB season:
• Europe: Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czechia, France, Germany, Greece, Hungary, Italy, Kosovo, Liechtenstein, Luxembourg, Montenegro, Moldova, Netherlands, Poland, Portugal, North Macedonia, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Switzerland, Türkiye, Ukraine.
• Americas and Asia: United States, Canada, Japan (heightened vessel surveillance only), China (heightened vessel surveillance only), Republic of Korea (heightened vessel surveillance only).
• Emerging Risk Countries: The United Kingdom and China have been identified as emerging risk countries, with random inspections to apply to goods shipped within specific periods.

 

8. BMSB Treatment Types and Standards

• Approved Treatments:
• Heat Treatment: Goods must be treated at 56°C or higher for a minimum of 30 minutes at the coldest surface. For individual goods weighing less than 3000 kg, the treatment temperature can be 60°C for a minimum of 10 minutes.
• Methyl Bromide and Sulfuryl Fluoride Fumigation: Specific dosing and temperature requirements must be met, with strict standards for concentration readings and end-point readings.

• Minimum Standards: Treatment providers must adhere to strict methodologies and standards to ensure the effectiveness of treatments. These standards are part of the broader effort to manage biosecurity risks effectively.

 

9. Key Recommendations for Importers

• Engage Early with Treatment Providers: Ensure that all target high-risk goods are treated by approved providers well before they reach Australian shores.
• Prepare Documentation Thoroughly: Accurate and complete documentation, including sealing declarations and treatment certificates, is essential to avoid delays.

• Monitor Compliance: Regularly check that all shipments meet the required standards and that treatment providers remain in good standing with the Australian authorities.

• Plan for Potential Delays: Given the enhanced monitoring and inspection regime, build potential delays into your supply chain planning.
• Tailored Approach: Neolink recognizes that the choice between onshore and offshore treatment varies by supply chain. We work with you on a shipment-by-shipment basis, providing key details like freight rates, transit times, and potential delays, to help you make the best decision aligned with your objectives.

 

10 Neolink’s Commitment

At Neolink, we recognize the complexities and challenges posed by BMSB regulations. Our experienced team is committed to guiding you through these processes, ensuring your shipments meet all compliance requirements and arrive safely and on schedule. We are dedicated to providing proactive support and tailored solutions to effectively manage these risks.

If you have any questions or need assistance in preparing for the upcoming BMSB season, please feel free to contact your Neolink representative.

Approximately 90% of our customers rely on Neolink to manage their global freight shipments under EXW or FOB terms. If you are importing from a target risk country subject to BMSB measures, we strongly recommend entrusting your global freight to us under these terms to ensure full compliance and efficient handling. If you are arranging shipping through your suppliers or other booking agents, or if you are importing new products that we may not be aware of, please consult with Neolink and our Customs Department for expert guidance before shipping. We are here to help you navigate the BMSB season smoothly.

For detailed information, please refer to the Department of Agriculture, Fisheries, and Forestry website.

Best regards,

Neolink Marketing Team

 

Dear Valued Clients,

I hope this message finds you well and that the start of the 2024/25 financial year has been successful for everyone.

As always, before we delve into the update, I would like to extend a heartfelt thank you to all of our long-standing customers for their continued trust and support. The feedback we've received on the Neolink Team, Platform, and Services has been overwhelmingly positive, even as we navigate the various challenges affecting global supply chains. To our new customers who joined us this year, we deeply appreciate your confidence in Neolink. I hope you find this market update both informative and insightful, and that it sparks meaningful discussions with our team on how we can further collaborate to enhance the solutions we provide to best serve your business.

In this Global Freight Market Update for H2 2024 we will be covering off the below:

1. Overview of the Current Container Shipping Market
2. Overview of the Current Air Freight Shipping Market
3. Specific Challenges for Australian Importers and Exporters
4. Future Outlook & Recommendations for Australian Businesses
5. How Neolink Can Assist moving forwards
6. Key Dates for the remainder of 2024
7. Conclusion

 

1. Overview of the Current Container Shipping Market

The global container shipping market in 2024 is characterized by significant disruptions and volatility, much of which is driven by geopolitical conflicts, particularly in the Red Sea region. The rerouting of vessels around the Cape of Good Hope due to the Red Sea crisis has added substantial time and cost to shipping operations. This situation is further complicated by congestion at major transhipment hubs like Singapore, Port Klang, and Shanghai, exacerbating delays and increasing costs across the board.

 

Impact on Freight Rates:

• Freight Rate Increases: Freight rates have risen sharply, with spot rates on major trade lanes, such as those from the Far East to Europe and the US, approaching levels seen during the pandemic. This trend is also evident on the Asia to Oceania trade routes. For example, spot rates from the Far East to the US West Coast have surged by 366% since late 2023, driven by rerouting needs and congestion. On the Australia trade route from China, spot market rates have increased significantly, rising from $250 USD per TEU in January 2023 to $2,000 per TEU by mid-August. Several shipping lines are forecasting further increases of $300 to $500 per TEU for September

 

• Future Projections: While the current increase in freight rates is unlikely to reach the unprecedented levels experienced during the pandemic, the market remains unpredictable. Factors such as the ongoing conflict in the Red Sea, port congestion, and the introduction of new vessels will continue to impact rates throughout 2024 and into 2025. In the short term, particularly in the context of Australia, the withdrawal of some key transhipment MSC services, along with an increase in blank sailings and the rerouting of services to more profitable trade routes, could lead to rates rising to as much as $2,500 per TEU by the end of the year from China to Australia.

 

Port Congestion:

• Singapore and Southeast Asia: Singapore, the world’s largest transhipment hub, is experiencing severe congestion, with 90% of vessels arriving late. This bottleneck is compounded by increased volumes and rerouting, causing delays of up to a week in some cases. Neighbouring ports like Port Klang are also seeing record congestion levels which are up 20% year on year.

• Global Impact: The congestion in Southeast Asia is having a ripple effect on global supply chains, delaying shipments, and increasing costs for importers and exporters worldwide, including those in Australia. As carriers attempt to reduce the impact of longer sailing distances by minimizing port calls—most still stopping at Singapore—congestion has intensified. Hapag-Lloyd's reinstated China-Germany service (CGX), with a key stop in Singapore, exemplifies this strain, as the average TEU per ship arriving in Singapore has surged by 18.5%, nearing record levels of congestion.

 

2. Overview of the Current Air Freight Shipping Market

 

Current Air Freight Market Dynamics

 

The global air freight market has also been experiencing significant fluctuations and growth throughout 2024, driven by several key factors. As of July 2024 data, global air cargo spot rates have surged to an average of USD 2.66 per kg, reflecting a 20% year-on-year increase. This growth has been underpinned by strong global cargo demand, which rose by 13% year-on-year in July, fuelled largely by robust e-commerce demand from Asia. However, air cargo supply has grown at a much slower pace, with a modest 2% increase year-on-year, leading to an increase in the global dynamic load factor to 59% you will see listed below in Xeneta’s Air Freight data:

The air cargo market has remained resilient, especially in light of disruptions like the global IT CrowdStrike outage in July, which caused temporary but significant delays. Despite these challenges, the market has continued to see rising demand and rates, driven by several regional and global factors, including the ongoing Red Sea disruptions, which have compounded issues in the ocean freight market, pushing more cargo to air freight.

 

Impact on Australian Importers and Exporters

 

1. Increased Costs: The rising global air cargo rates will likely lead to higher transportation costs for Australian businesses, impacting profit margins. With spot rates from Asia-Pacific to the U.S. reaching USD 5.80 per kg, Australian companies importing goods from Asia or exporting to North America will face increased costs.

 

1. Supply Chain Disruptions: The disruptions in ocean freight, particularly due to the Red Sea crisis, have pushed more cargo to air freight, exacerbating capacity shortages. Australian exporters, especially those dealing with time-sensitive goods, may face delays and increased competition for air cargo space.

 

1. E-commerce Growth: The surge in e-commerce demand, particularly from Asia, presents opportunities for Australian businesses in this sector. However, they will need to navigate the higher costs and potential delays in shipping.

 

1. Peak Season Pressure: As the industry approaches the peak season in late 2024, air cargo rates are expected to rise further. This period will be critical for Australian importers and exporters, particularly those reliant on timely deliveries for seasonal products.

 

3. Specific Challenges for Australian Importers and Exporters

 

As global supply chain disruptions continue to impact international trade, Australian importers and exporters face a set of challenges that are exacerbating logistical difficulties and driving up costs. The withdrawal of major carriers from key Australian routes and the subsequent reduction in available shipping capacity have created a highly competitive environment, where securing space on vessels has become increasingly difficult. Additionally, rate increases, and the cancellation of planned vessels have added further pressure, forcing businesses to explore alternative and often more expensive solutions.

 

Please see specifics below:

 

Capacity Reduction in the Australian Market

 

• Carrier Withdrawals: Major carriers such as MSC and ZIM have exited the Australia West Coast (AUWC) market with some of its key transhipment services, leading to a significant reduction in available capacity. This has left Australian importers and exporters scrambling for space, with some routes experiencing capacity reductions of up to 50-55%.

 

• Impact of Vessel Cancellations: The cancellation of the ad hoc vessel XIN LAN ZHOU by COSCO, which was expected to alleviate some of the capacity issues, has further strained the market. This has led to a reversion to higher standard FAK (Freight All Kinds) rates, exacerbating the cost pressures on not only our customers but all Australian Importers and Exporters

 

Rate Increases and Space Allocation Issues

 

• General Rate Increases (GRI): Shipping lines have implemented GRIs across various trade lanes, with rates from China to Australia seeing hikes of USD 300-600 per container. This trend is expected to continue, particularly with the onset of the peak season.

 

• Space Allocation: The reduction in capacity has led to fierce competition for available space on vessels. Shippers are finding it increasingly difficult to secure bookings, and many are considering alternative routes, such as shipping to East Coast ports and then transporting goods inland by rail or truck to the west coast or South Australia.

 

4. Future Outlook and Recommendations for Australian Businesses

 

Future Outlook

 

As we move through the remainder of 2024, the global shipping industry is expected to remain volatile, with significant challenges driven by ongoing supply chain disruptions and geopolitical tensions. The rerouting of vessels due to the conflict in the Red Sea has added considerable transit time and costs, straining the global fleet's capacity. Although 2024 is set to witness record deliveries of new container ships, the anticipated relief from this additional capacity may be dampened by persistent port congestion and the need for ships to cover longer routes.

 

The potential for rate stabilization hinges on the resolution of key geopolitical conflicts, particularly in the Red Sea. Should the situation improve and normal shipping routes through the Suez Canal be restored, the market could experience a rapid increase in available capacity, leading to a possible reduction in freight rates. However, given the uncertainty surrounding these developments, the market is likely to remain unpredictable, with continued pressure on freight costs and capacity availability.

 

Recommendations for Australian Businesses

 

Given the challenging outlook, Australian importers and exporters must adopt proactive strategies to navigate the complexities of the current market environment. The following recommendations can help businesses mitigate risks and capitalize on potential opportunities:

 

1. Diversify Supply Routes: Alternative Ports and Inland Transport: To bypass congestion and capacity limitations at major ports, businesses should consider routing shipments through less congested ports and utilizing inland transport options such as rail or truck for final delivery direct to customers where feasible. For instance, shipping to East Coast ports and then transporting goods inland West can help reduce some delays and ensure timely deliveries.

 

1. Advance Bookings and Contract Negotiations: Secure Space in Advance: Early booking of shipping space is critical, particularly during peak seasons when demand is high. Businesses should also explore long-term contracts with shipping lines to secure favourable rates and guarantee space availability. Consider Alternative Transport Methods: For high-value or time-sensitive goods, air freight or sea/air combined transport from Europe may offer some viable alternatives to traditional sea freight, ensuring faster and more reliable delivery.

 

1. Monitor Market Developments Closely: Stay Informed: Regularly tracking updates from logistics providers and industry reports is essential for staying ahead of market trends and potential disruptions. By staying informed, businesses can make timely adjustments to their strategies and respond effectively to emerging challenges.

 

1. Build Supply Chain Resilience: Diversify Suppliers Where Feasible: Reducing reliance on a single market or trade route is crucial for mitigating risks. Businesses should diversify their supplier base across multiple regions to ensure a more resilient supply chain. Optimize Inventory Levels: Maintaining a balance between sufficient inventory to account for potential delays and avoiding excess stock is key. Implementing practices such as maintaining safety stock and utilizing just-in-time inventory management can help businesses navigate supply chain disruptions while minimizing costs.

 

Whilst not all of the above strategies or recommendations may be suitable for your business, adopting some of the above strategies has been done by several of our customers with success and positioned themselves better to manage the risks associated with managing the current volatile global shipping market.

 

5. How Neolink Can Assist Moving Forwards

 

As our customers and prospective customers are aware, Neolink is a modern, innovative freight forwarder that combines cutting-edge technology with deep industry expertise to help Australian businesses navigate the above complexities of today’s global supply chains. As a new-age forwarder, we leverage advanced digital platforms like Logixboard, strong carrier relationships, and proactive supply chain strategies to optimize routes, secure better freight rates, and ensure seamless communication and planning with factories.  Our tailored solutions are designed to help businesses maintain resilience and competitiveness in an increasingly volatile market.

 

So how can Neolink assist to best manage the current market dynamics with our customers?:

 

1. Optimizing Supply Chain Routes: Neolink leverages its expertise to identify and secure alternative shipping routes that may offer faster transit times or lower costs. By exploring all options such as air-sea freight combinations or utilizing less congested ports, Neolink can help mitigate the impact of delays and high freight rates on Australian businesses.

 

1. Negotiating Better Freight Rates: Given the current market volatility, Neolink’s strong relationships with carriers and deep understanding of market dynamics enable it to negotiate more favourable freight rates for its clients. By securing space allocations and locking in rates ahead of further increases, Neolink can provide cost savings for Australian importers and exporters.

 

1. Supply Chain Resilience: Neolink’s proactive approach to supply chain management, including diversifying suppliers and building buffer stocks, ensures that Australian businesses can maintain continuity despite global disruptions. This resilience is crucial in avoiding stockouts and meeting customer demands in a timely manner.

 

1. Utilizing Neolink's Logixboard: Neolink offers free access to its Logixboard platform, a powerful tool that enhances supply chain visibility and order management. By using Logixboard, clients can track shipments in real-time, manage orders more efficiently, and communicate directly with factories to ensure that production schedules align with logistics planning. This platform supports early supply chain planning, allowing businesses to anticipate challenges and optimize their operations from the start.

 

1. Early Supply Chain Planning and Order Management: Neolink emphasizes the importance of early supply chain planning and effective order management with factories. By engaging in early discussions and planning with suppliers, Neolink helps businesses to align their production schedules with shipping timelines, ensuring that goods are ready for shipment at the optimal time. This proactive approach reduces the risk of delays and helps maintain a steady flow of goods, even during peak seasons or periods of disruption.

 

 

6. Key Dates for the Remainder of 2024

 

As we approach the end of 2024, it's important to plan ahead for containers arriving into Australian ports during the Christmas period. We understand that many businesses have closure periods around this time, and we will work closely with you to ensure the right solutions are in place. If your business will be closed for any significant period, please coordinate with your Customer Operations contact at Neolink to ensure that orders and containers are scheduled appropriately.

 

Below are key dates that may impact your supply chains:

 

• BMSB Stink Bug Season to Commence 1^st of September 2024 - ***please note a separate announcement will be sent out around the specifics***
• China’s Golden Week: Tuesday, 1st October 2024 to Monday, 7th October 2024
• Australia Christmas and New Year Holidays: Wednesday, 25th to Thursday, 26th December 2024 | Wednesday, 1st January 2025
• Chinese New Year: 29th January 2025 – Based on previous years, factory workers typically begin their holidays during the week commencing 20th January, with some returning to work from 5th February.
• Chinese Lantern Festival: 12th February 2025 – Marks the end of the Chinese New Year season.

 

IMPORTANT – SHIPMENTS FROM EUROPE FOR CHRISTMAS

 

For customers importing from the EU, it’s crucial to consider current market conditions. Neolink’s customers typically have a 3-week order/production cycle. With the present shipping landscape, the average transit time for direct services is approximately 55 days, extending to around 65 days for door-to-door delivery. To ensure your goods arrive in your warehouses by the end of November, please have your orders in our system by close of business on September 6^th at the latest. This timeline assumes direct shipping services without transshipment. However, due to ongoing challenges at transshipment ports, we recommend adding an additional 2 to 3 weeks to your planning if a transshipment service is required. For trade routes relying on transshipment services, orders should already be in our system to ensure arrival before December.

 

IMPORTANT – CHINESE NEW YEAR SHIPMENTS

 

Regarding the upcoming Chinese New Year, we recommend that all orders needing shipment before the holiday should have EX-Factory dates no later than the second week of January. Typically, Neolink’s customers experience an order/production cycle of 2.5 weeks in China, so we need all such orders entered into our system before the Christmas holidays. This will ensure that your goods depart China before the Chinese New Year shutdown begins.

 

Please note that the above recommendations for Chinese New Year are based on current market dynamics. Should the situation change, we will promptly communicate any updates to our customers.

 

7. Conclusion

 

As we navigate the complexities of the global freight market in H2 2024, it is clear that the challenges faced by Australian businesses—ranging from increased freight costs to significant supply chain disruptions—are unprecedented in scale and impact, mainly driven by the red sea closure. The global container and air freight markets continue to be shaped by geopolitical tensions, port congestion, and shifting market dynamics. In this environment, agility and strategic planning are more critical than ever.

 

At Neolink, we are committed to supporting our clients through these turbulent times by offering tailored, proactive solutions that address the specific needs of Australian importers and exporters. Whether it's optimizing supply chain routes, negotiating competitive freight rates, or ensuring seamless communication through advanced digital platforms like Logixboard, our goal is to help you maintain resilience and competitiveness in a volatile market.

 

We encourage you to reach out to the Neolink team to discuss how we can further assist your business in overcoming the challenges of the current market environment. Together, we can develop strategies that not only mitigate risks but also capitalize on opportunities as they arise.

 

Thank you for your continued trust in Neolink. We look forward to working closely with you to ensure a successful and prosperous second half of 2024.

 

 

Appendix/Sources

Sea trade Maritime News - Hand, M. (2024, July 18). Spot container freight rates surge due to Red Sea crisis. Seatrade Maritime News | Xeneta Ocean Outlook 2024 Sand, P. (2024, July 4). What can stop ocean freight container spot rates reaching pandemic levels? Xeneta | Shipping Market Overview & Outlook | BIMCO. (2024, June). Container Shipping Market Overview & Outlook. BIMCO. | Freight Buyers’ Club Podcast Jensen, L. (2024, August 8). Suez Canal restart won’t solve container shipping turbulence. The Freight Buyers’ Club. Maersk's 2024 Outlook | Taylor, G. (2024, May 3). What Maersk’s 2024 Outlook Says About Container Shipping. Maersk.| DP World AI Innovation DP World. (2024, July 31). How AI can be the game changer for logistics? DP World | Port of Singapore Congestion Taylor, G. (2024, July 5). Singapore Endures More Port Delays as 90% of Container Ships Arrive Late. AFP via Getty Images. | Australian Supply Chain Issues Rabe, T., & Wiggins, J. (2024, July 10). Shipping crises ‘spanner in works for inflation fight. Financial Review.| ABC News on Shipping Costs Ziffer, D. (2024, April 29). Shipping costs on the rise with conflict, pirates, protectionism, and profits sharing the blame. ABC News.| Australian Supply Chain Impact of Red Sea Attacks SBS News. (2024, January 28). Australia’s trade is being threatened by Red Sea cargo ship attacks. SBS News. | Container Port Performance Index S&P Global Market Intelligence & World Bank. (2024, June 6). Container Port Performance Index 2024. World Bank.

 

Best regards,

Neolink Marketing Team

 

Neolink Announcement – Red Sea Crisis Update – Impact on Global Trade and Shipping to Australia – 20.12.23

 

Dear Valued Neolink Customers,

I hope this message finds you well and you are all looking forward to spending some time with your families over the holidays.

We are reaching out to inform you about the recent developments in the Red Sea that may affect your shipments and global trade.

As many of you are aware, the Red Sea region has experienced heightened tensions over the past week, leading to a series of Houthi attacks on shipping vessels navigating through the Suez Canal. These unfortunate events have raised concerns about the safety and efficiency of one of the world's most critical maritime trade routes. Most of the worlds major shipping lines are now rerouting cargo around Africa via the Cape of Good Hope for Safety reasons, but this has inevitably created additional transit times and additional costs for the shipping lines.

At Neolink, we understand the vital role that smooth and secure shipping plays in your business operations. Therefore, we want to provide you with an overview of the current situation and its potential impact on your shipments to and from Australia.

 

Overview of the Red Sea Crisis:

The ongoing conflict in the Red Sea region has resulted in increased security risks, particularly in the vicinity of the Suez Canal. The Houthi attacks on shipping vessels have prompted heightened security measures and operational challenges for vessels transiting through this strategic waterway.

 

Impact on Shipping to Australia and Global Trade:

-Potential Delays: Due to the heightened security measures and the need for increased inspections, there may be delays in the transit time of shipments passing through the Suez Canal. This could affect the overall supply chain and delivery timelines.

- Alternative Routes: To mitigate potential disruptions, Neolink is actively exploring alternative shipping routes to ensure the smooth flow of goods to and from Australia on goods that are yet to departing or exporting to the EU. We are working closely with our partners and logistics experts to identify the most efficient and secure alternatives.

- Continuous Monitoring: Our team is closely monitoring the situation and will provide real-time updates as necessary. We remain committed to keeping you informed and minimizing any potential impact on your shipments. I highly recommend to all customers that if you do not have access, to sign up for Logixboard via our website where you can see your shipments on vessels in real time via the platform in addition to Neolink’s customer operations team being available.

 

What Neolink is Doing:

1.Dedicated Support: Our customer support team is available to address any concerns or queries you may have regarding your shipments. Feel free to reach out to us through the usual channels.

2.Proactive Planning: Neolink is proactively working on contingency plans to ensure that your shipments are routed efficiently, considering the evolving situation in the Red Sea region. If           you have an order with us or a shipment already departed that was planned to travel via the Suez from EU, the team will be taking a tailored approach and reaching out to you all one by one. If        you have any factory orders that are not in our system or our team are aware of, please reach out to us and let’s plan forward together as best as possible.

 

In addition to the above, many of you will also be aware of the issues plaguing Australian Ports at the moment due to the Union Strikes and Protected Industrial Action. We have seen the unloading time of vessels increase from 2 days average to 10+ days. Please take this into consideration in addition to the current crisis impacting the Red Sea. If you import from Europe, it is feasible certain shipments could experience some significant delays compared to a normal period where the Suez Canal is not closed, and we did not have Protected Industrial Action across Australia’s Port Terminals.

 

We understand that these circumstances may raise questions and concerns, but also ultimately create challenges to your supply chain. The team here at Neolink will be working through this time of the year (excluding public holiday) and are proactively this week still reaching out to our customers that are open to ensure we are getting factory orders in time, or planning to air freight where possible on any urgent cargo that could be impacted by these delays.

 

Rest assured, the entire team here at Neolink is committed to providing transparent communication and finding solutions to minimize any disruptions to your business, but these delays do need to be accounted for within your supply chain and we want to ensure you are empowered to make the best decisions for your business.

 

Thank you for your understanding and continued trust in Neolink. We will keep you updated on any significant developments and remain at your service for any assistance you may require.

 

Best regards,

Neolink Marketing Team

 

Neolink Launches EcoTrack: Revolutionizing Sustainable Logistics with Eco-Friendly Shipping Solutions

Real Time CO2 Monitoring & Offsetting Emissions for Sustainable Logistics

 

Today Neolink is proud to announce the launch of EcoTrack with our partners, an innovative product within our Logixboard Shipping Platform designed to meet the growing demand for sustainable and environmentally responsible shipping practices.

 

Consumer Demand & Regulatory Landscape Drive Sustainable Logistics Growth

 In response to the surging consumer demand and evolving regulations emphasizing sustainable logistics, Neolink has introduced EcoTrack to empower businesses to monitor and offset their shipment emissions effectively. Recent studies undertaken by AP Moller, Oxford Economics, WWF, and Lune revealed that 86% of supply chain leaders consider a sustainable supply chain a key competitive differentiator. Additionally, 42% of consumers are willing to wait longer for products that are better for the environment. But most importantly that 70% of shippers would offset shipments if this was easily provided through a Logistics Partner.

 

 

EcoTrack Features & Benefits

EcoTrack, integrated via Neolink's Logixboard Platform, offers a comprehensive solution for businesses seeking to address their carbon footprint:

1. Real-time Monitoring: Neolink customers can now monitor CO2 emissions for their shipments in real-time, enabling them to make informed decisions to reduce their environmental impact.

2. Detailed Analytics: Gain access to detailed analytics and emissions impact analysis across the entire supply chain, providing valuable insights into areas for improvement.

3. Compliance and Accreditation: Partnering with Lune, EcoTrack's methodology is compliant with the Global Logistics Emissions Council (GLEC) Framework, ISO 14083, and is audited         and accredited by the Smart Freight Centre.

4. Carbon Offset Programs: Neolink enables businesses to understand and reduce their environmental burden by connecting them with high-quality carbon offset programs. Customers can       make carbon-neutral shipments the default choice when using Neolink's services.

 

High-Quality Carbon Offsetting with EcoTrack

EcoTrack distinguishes itself by offering a curated list of high-quality carbon offsets and innovative carbon removal projects from around the world. The projects are meticulously vetted through in-house analysis and external evaluations to ensure their credibility and effectiveness in mitigating environmental impact.

 

 

Taking Action with High-Quality Carbon Offsetting

By choosing EcoTrack, Neolink customers can take meaningful action to offset their emissions responsibly. As an example, for just $12 USD, a container shipment from Shanghai to Rotterdam can be made carbon neutral using Forest Conservation Projects. This initiative is certified through the Verified Carbon Standard, providing transparency and credibility.

 

Making Sustainable Shipping the Default Choice

Neolink encourages businesses to make sustainable shipping the default choice by utilizing EcoTrack. The platform facilitates not only carbon monitoring but also proactive steps toward reducing the environmental impact of logistics operations.

For more information on EcoTrack and how Neolink can help your supply chain transform logistics into a sustainable endeavour, please feel free to contact our commercial team at sales@neolink.au or your Neolink representative.

 

About Neolink

Neolink are a New Age Global logistics and Supply Chain company, catering to the dynamic needs of Australian Importers and Exporters. Our comprehensive services span global air and sea freight, customs clearance, efficient warehousing, sustainable shipping, and specialized eCommerce support. Since being established in 2017, Neolink has rapidly become one of Australia's fastest-growing companies, recognized on prestigious lists such as the Smart 50 (2021, 2022), AFR Fast Starters (2021), AFR Fast 100 (2022), Deloitte Tech 50 (2022), and Business News Australia’s Australian Young Entrepreneur of the Year for Service Providers (2022). Our pride lies not just in industry accolades but also in being acknowledged by Great Places to Work® as one of Australia's Best Workplaces™️ in 2022. At Neolink, we are more than logistics; we are a team committed to innovation, customer satisfaction, and redefining industry standards.

 

Introducing Neolink EcoTrack

Neolink Announcement – DP World Cyber Attack, Ports Slowly Begin to Reopen – 13.11.23

 

Dear Valued Clients,

 

Good Morning and Hope you all had good weekends.

 

As most of you may have seen in the mainstream news over the weekend, DP World Australia detected a Cyber Attack last Friday.

 

For those of you that may not be aware, DP World are one of key terminal operators across Australia’s ports controlling approximately 50% of the container volume that comes in and out of Australia. As such, DP World has since engaged a number of cyber security experts and government bodies/authorities to help them address the incident. The main action that they took on Friday way to shut down landside access to their terminals and thus cancelling pick up slots from transport providers, effectively not allowing customers to collect their cargo.

 

However, this morning we have been made aware by the Freight & Trade Alliance (FTA) & Container Transport Alliance Australia (CTAA) our industry bodies that some services have started to slowly resume in Brisbane and Melbourne, releasing some slots for container bookings. In addition, some of our Transport Managers have slowly started providing us with information that slots are also now being slowly released for Sydney Import collections only.

 

Our next steps as your Supply Chain Partner in the coming day/s and week/s ahead:

 

1. Working on a customer-by-customer basis who have been directly impacted with cargo held at the terminals and experiencing delivery delays.
2. Communicating proactively with customers that have cargo arriving at DP World Terminals in the coming day/weeks ahead.
3. Proactively reaching out to customers that have shipments ready and due to depart origin this week to discuss risk mitigation strategies for future delays (i.e. potential air freight options for part of full orders)

 

As you will all be aware from our last announcement, DP World are still going through the negotiations of a new collective bargaining agreement with the CFMEU, and we have already seen multiple vessels omit ports and offload cargo in other cities (as is their rights as per their bill of lading/terms and conditions) if the terminals cannot guarantee certain minimum turn around times for their vessels.

 

At this point, it is difficult to understand the degree to which this incident over the past few days is going to have on the port efficiencies as we head into Christmas or what action the shipping lines will be taking in the weeks ahead, but our belief is it won’t be a positive one and there is going to be disruption as we head into December.

 

You will be hearing proactively from our team in the coming day/weeks ahead and ensuring you are well equipped with all the information possible to make the best decisions for your supply chain as we head into the festive season.

 

If you have any questions, please feel free to reach out to your Neolink representative.

 

Best regards,

Neolink Marketing Team

 

Updated Neolink Terms & Conditions - 10.11.23

Neolink Logistics & Distribution Pty Ltd - (ABN - 65 614 643 4543) has recently updated its:

1. Standard Terms & Conditions (T&Cs)
2. Letter of Authority; and
3. Credit Application

Copies of the new documents are attached to this post and are provided to all new customers prior to engaging with Neolink.

Neolink require all customers to sign our credit application & accept our terms of service before we commenced trading.

The new T&Cs will take effect from this date and will apply to all services provided after that time.

If you have any questions, please feel free to reach out to your Neolink Representative.

Best regards,

Neolink Marketing Team

Neolink Letter of Authority

Neolink Terms and Conditions

Neolink Credit Applicaiton

Neolink Announcement – Brown Marmorated Stink Bug (BMSB) Seasonal Measures 2023 to 2024 – 30.8.23

 

Dear Valued Clients,

 

We hope this message finds you well.

 

As a trusted global freight forwarder serving Australian importers and exporters, we are committed to keeping you informed about critical updates affecting your shipments.

 

With the new season rapidly approaching, we want to ensure you are aware of the latest developments regarding the Brown Marmorated Stink Bug (BMSB) seasonal measures (all information below is also on the Department of Agriculture’s BMSB Resource Hub)

 

What's New for the 2023-2024 Season:

1. Uzbekistan Added to Target Risk Country List: Please note the addition of Uzbekistan to the list of target risk countries.
2. BMSB Frequently Asked Questions Webpage: A dedicated webpage to address your most common BMSB-related queries.

 

BMSB Seasonal Measures Overview:

• BMSB measures apply to goods manufactured in or shipped from target risk countries between 1 September and 30 April.
• The Ocean Bill of Lading's "shipped on board" date determines when goods are considered shipped.
• We continuously monitor and adjust measures based on BMSB detections and evolving risk pathways.

 

BMSB Measures for Goods:

• Target high-risk goods require mandatory treatment.
• Target risk goods are subject to random inspection.
• Goods not in these categories may be subject to measures if packed with high-risk or risk goods.
• Iso-tanks and bulk-in-holds are exempt.

 

Treatment of Target High-Risk Goods:

• Treatment in target risk countries must be by an 'approved' provider. (Current list of Offshore Treatment Providers as of 30.8.23)
• Containerized goods are treated onshore; break bulk goods are directed for export.
• Sealing declarations are permitted under specific circumstances.

 

Containerized Goods (FCL, FCX):

• Sealed six-sided containers with high-risk goods can be treated onshore or offshore.
• Effective container-level packing is essential.
• AEPCOMM arrangements are available for certain cases.

 

Break Bulk Goods:

• All high-risk goods shipped as break bulk must be treated offshore.
• Onshore treatment is not allowed.
• AEPCOMM arrangements are available.

 

LCL and FAK Containers:

• Managed at the container level for BMSB risk before deconsolidation.
• Further processing at the Full Import Declaration (FID) level for other biosecurity interventions.

 

Known Risk Pathways and Supply Chains:

• Goods from known risk pathways with prior BMSB detections may undergo treatment or inspections.

 

Treatment in Australia and New Zealand:

• BMSB measures apply to goods imported into Australia.
• No cross-treatment between Australia and New Zealand is permitted.

 

Target Risk Countries:

The following countries are classified as target risk (as of 30.8.23):

 

Albania

Andorra

Armenia

Austria

Azerbaijan

Belgium

Bosnia and Herzegovina

Bulgaria

Canada

Croatia

Czechia

France

Japan (heightened vessel surveillance only).

Georgia

Germany

Greece

Hungary

Italy

Kazakhstan

Kosovo

Liechtenstein

Luxembourg

Montenegro

Moldova

Netherlands

Poland

Portugal

Republic of North Macedonia

Romania

Russia

Serbia

Slovakia

Slovenia

Spain

Switzerland

Türkiye

Ukraine

United States of America

Uzbekistan (new)

 

The following countries have been identified as emerging risk countries for the -BMSB risk season and may be selected for a random onshore inspection:

 

United Kingdom and China

 

China – random inspections will apply to goods shipped between 1 September to 31 December (inclusive)

United Kingdom – random inspections will apply to goods shipped between 1 December to 30 April (inclusive)

 

In addition to the target high risk goods, chapters 39, 94 and 95 will be subject to random inspections for emerging risk countries only.

 

Emerging Risk Countries:

Emerging risk countries include the United Kingdom and China, with random inspections during specific timeframes.

 

Target Goods Subject to Measures:

• Target high-risk and risk goods are identified by specific tariff classifications. (BMSB Resource Hub Link for full list)
• Other goods within containers with high-risk or risk goods are subject to measures.

 

Measures for Vessels:

• All ro-ro vessels in target risk countries between 1 September and 30 April will undergo heightened surveillance.
• The Vessel Seasonal Pest Scheme offers exemptions for approved vessels.

 

Approved BMSB Treatment Options:

Three treatment options are available: Heat, Methyl Bromide, and Sulfuryl Fluoride. (BMSB Resource Hub Link for full list)

 

Treatment Minimum Standards:

Providers must adhere to minimum standards to ensure effective treatment.

 

Onshore and Offshore Treatment Providers:

Treatment providers in target risk countries must be registered and 'approved. (BMSB Resource Hub Link for full list)

 

Neolink does not have single set approach to BMSB Season for all of our customers, this is done on a customer-by-customer basis depending on the supply chain you run and as such we may present/recommend different solutions accordingly.

 

Our team will be proactively reaching out to customers that import from target risk countries and even countries that are emerging risk to warn of the challenges that may be incurred from random inspections during this period. We highly recommend to all of our customers that they allow for some time within their supply chains to account for either origin/destination fumigation and random inspections being incurred if your company imports commodities from countries that fall into any of the key categories above.

 

Neolink and all of our team members are here to work with you during this period and ensure your supply chains adhere to the government’s requirements, as well as limit as much as possible the disruption to your business.

 

If you have any questions surrounding the BMSB period, please feel free to contact your Customer Operations Coordinator or your Business Development Manager.

 

Best regards,

Neolink Marketing Team

 

Neolink Announcement – Carriers Planning To Take Action on China to Australia Trade Lane Shipping – 8.5.23

Monday 8th of May 2023

Dear Valued Clients,

We hope this message finds you well.

As a Freight Forwarder and your Global Supply Chain Partner, we understand the importance of timely and reliable shipping services, and we are committed to keeping you informed about the current developments in the China to Australia trade lane

As you are aware, the first quarter of this year brought some relief from high freight rates and low schedule reliability. The Shanghai Container Freight Index (USD/TEU), which tracks all export sea freight rates from the world's busiest container port, demonstrates how far rates have fallen since the beginning of 2022 to now, with overall rates at less than 20% of what they were during the height of COVID.

See below (source: SCFI):

However, this has led to the lowest freight rates from China to Australia in a very long time, and now rates are well below 2019 freight rates. This is due to an increase in supply of new capacity entering the market, such as new vessels, services, and empty containers, followed by a drop in demand "post-COVID" due to inflationary pressures that most economies are now facing.

See below (source: Sea Intelligence):

Currently, it costs more money to pay the ports in Australia to remove the cargo from the vessel and make it available for collection from the wharf (Destination Port Charges on your invoices) than it costs to ship a container from China to Australia. While we understand that many in the industry may be pleased with the low freight rates, the shipping lines are doing everything they can to increase the price of the freight rates, especially on the CN to AU Trade Lane, which is well below break-even for any shipping line carrying cargo to Australia from China.

Due to all of the above factors, the shipping lines are doing everything within their control to increase their prices by utilising the supply side of the equation. As a result, they are planning to take some real action on upcoming sailings as we head into May. Our China Branch Office informed us late last week via their Procurement Department, which deals with the shipping lines in China on all of our contracts to Australia, that the carriers are planning to cancel or "blank" sailings coming to Australia earlier over the coming weeks.

Please find below sailings that are being planned to be cancelled by all carriers. Since all vessels are calling into Shanghai, they might come from Qingdao and then go to Shenzhen. This impacts most vessels/services coming to Australia:

This is the biggest scale of action we have seen for many years with regards to blank/cancelled sailings on the CN to AU Trade Lane. This is on top of the fact that A3X and CA3 services were totally removed from the market earlier in the year.

The belief from the shipping lines is that if the market isn't pushed up after these actions, carriers will do more blank sailings like they have in CN-EU and CN-US, and CN to other trade lanes. Further to the information we have received on the blank sailings, we are also being informed by most of the shipping lines that they are planning to introduce a “Rate Restoration surcharge” USD250.00/USD500.00 PER 20GP/40HQ from China to Australia with effective date 21 May 2023.

If you have any orders with us currently waiting to be shipped in May your Customer Operations Coordinator or Business Development Manager will be in contact if it has been impacted by the above cancelled sailings.

Just like we did during the COVID period our team will work with you proactively to look at other options and seek our alternatives where feasible to keep you cargo moving – all of which will be updated in our Digital Logixboard Platform.

However, we cannot do that if we do not have your orders in our system – if you have anything in production in China that is ready in May and we are not aware, please let us know.

We can be proactive in providing different options and solutions to help best navigate the above cancelled sailings if we have advanced notice of more than a week on goods readiness.

If you have any questions at all about any of the above, please feel free to also call any member of the Operations and Business Development Team.

Best regards,

Neolink Marketing Team

Cosco RR notification from North East Asia to Australia -Effective from 21st May. 2023

OOCL Customer Advisory - Rate Restoration - North East Asia to Australia Trade - 22nd May 2023

ANL RR NOTICE - MAY 23

Neolink End of Year Supply Chain Update

 

Friday 21^st of October 2022

 

Dear Valued Clients,

I hope you are all well and 2022 has been better than the past couple of years.

Before we get into the update, I want to say a big thank you to you all for your continued support not just the past 12 months, but also for some over the past five years as we have grown the Neolink business – thank you again!

In this End of Year Supply Chain Update we will be covering off the below:

1. Global Freight Rate and Manufacturing Update
2. Sea Freight Sailing Reliability and Delay Updates to AU/NZ
3. EOY and Chinese New Year Planning
4. New ETA/ETD Email Notifications on Neolink Logixboard

Global Freight Rate and Manufacturing Update

As most of you are aware, Freight rates globally have been dropping since the beginning of January and have more progressively been heading towards the $1,500 per 20 / $3,000 per 40 mark on the FBX Index for the FAK Spot market.

See below:

https://fbx.freightos.com/

 

Despite the drop in freight rates, we are still significantly above where the market was pre-covid and the AUD taking a hit on the USD has found it hard to slow the impact on inflation across a number of industry sectors. As all of our existing and new customers are aware, Neolink FAK rates move with the market across all trade lanes and most of you will be seeing your rates dropping on new quotations every week, as well as invoices on current shipments. Please be aware however that if you do have invoices hitting your inbox now that this is based on freight rates at the time of departure and in a lot of instances depending on the port of loading, rates could have moved significantly since that time. If you have any questions on current market pricing, please contact your Customer Operations Coordinator or relevant Business Development Manager.

Also please note that Neolink holds USD and EUR accounts and are able to generate invoices in these currencies to assist with everyone’s FX hedging strategies.

Freight rates have been dropping mainly due to a couple of key reasons globally: firstly, being the increase in more vessels and services hitting the market as container volumes soften globally – please see below:

The second key driver has been the softening in container demand as global manufacturing has fell for the first time since August 2020 according to the global manufacturing PMI and which in turn is being driven by inflation globally:

 

The million-dollar question for everyone is at what point will demand hold and where will freight rates finish as we see central banks around the world continue to increase interest rates. What is masking a lot of the freight rate movements at the moment will be end of year planning for a lot of importers and exporters as we head into the Christmas period, which everyone is forecasting will be “softer” than previous years.

 

Sea Freight Sailing Reliability and Delay Updates to AU/NZ

Since the beginning of this year, we have steadily seen carrier performance and global schedule reliability slowly improve up to just under 50% as we see the market start to somewhat normalise. That being said this does still mean that over 50% of sailing schedules are not on time and in addition to that we are still seeing vessels arrive with delays of still 6 days during transit times alone – although this has also improved since the beginning of the year. This is without considering any of the delays on berthing at the terminals and in still quite a few instances we are seeing vessels taking longer to move through ports, or still rotating at the last minute which can blow out ETA’s out by up to two weeks in some instances from Asian ports.

Neolink have contracts at origin and destination with all of the major shipping lines – our priority is to always ensure our customers have a range of different options whether it be paying a premium/direct service or cheaper/longer transit options.

All in all, we are seeing all of the major shipping lines improving in their schedule reliability, albeit still significantly behind pre covid times.

 

With regards to New Zealand the issue is much more challenging due to a number of key reasons. In June of this year two workers died on the ports in April due to a workplace accident and this has resulted in heightened safety regulations impacting port productivity. In addition, we are seeing that shipping lines as a result are running extremely behind schedule with delays into NZ due to the congestion and this is the worst it has been since the COVID Pandemic began – please see below P44 delay update:

 

 

End of Year & Chinese New Year Planning

 

Despite all of the above lingering market challenges that occur across all aspect of the supply chain; we still do have things that we can control.

One of those things is the Order Management Process and how we pre-plan/coordinate the supply chain proactively with your overseas suppliers that can help us in reducing the risk/navigating the market conditions with your shipments.

Recently we completed a full analysis across the past three years across 10,000 + shipments and this is what we learned:

• Customers that share their factory purchase order data (EDI, excel csv or even basic email)l 4+ weeks ahead of ready date have the best performing supply chains
• More of our customers are sharing their data earlier with us and are planning a lot further in advance than previously – 29% provided data 4+ weeks in advance (up from 12% pre covid)
• We still have 53% of our customers providing us with orders with less than 10 days’ notice of being ready – these orders have a higher risk of delay and rolling than pre planned shipments
• Based on China to AU alone customers that provide 4+ weeks’ notice has cargo arrive 5.2 days earlier than the industry average transit time CN to AU

All of the above gives us more time to plan with your factories and allow our origin offices more time to book space typically on quicker/direct services that are in higher demand when earlier notice is provided. For all of our customers that still do not have Christmas orders into our system, I ask that you please reach out to us and share them with our team, in addition our team are proactively reaching out to our customers everyday about your orders anyway. If anything, urgent does come in, please highlight this to the relevant team member for us to assist over the Christmas period as our team will be working excluding the public holidays.

Although it seems some time away; Chinese New Year is falling in 2023 on Sunday January 2022 and will be starting the year of the rabbit commencing traditionally 16 days of celebrations lasting until the Lantern Festival on February 5^th, 2023. As office closure periods etc are announced we will certainly be updating you and making you aware, we understand some of your suppliers might be closing production earlier or later so please keep us in the loop.

Despite the market improving, we are still experiencing delays at terminals and transit times, so please keep this in mind for CNY to avoid delays ideally, we would like to have cargo ready by the end of the first week of January to ensure we do our best to risk mitigate delays/challenges with shipping.

Your respective Business Development Manager, Customer Operations Team or one of our GM’s will be speaking to you in the coming weeks regarding CNY for all of those respective clients.

 

New ETA/ETD Email Notifications on Neolink Logixboard

To those customers of ours that do not currently use Neolink Logixboard I strongly advise that you sign up and find out more from your Customer Operations or BDM. The platform is free of charge to all of our customers and has some amazing functionality to not only track your shipments, but see live vessel GPS data, plan your factory orders and have your accounts team find all of the relevant shipment documentation – for general info please feel free to find more info on our site:  https://neolink.au/neolink-logixboard/

More and more functionality is coming to this platform – so please feel free to provide feedback as this allows us to provide feedback to the R&D Team that are constantly looking to improve its features and functionality.

NEW this month to Neolink LogixBoard is Automated Email Notifications for planned ETA/ETD changes on your shipments.

In order to enable the notifications please follow the below instructions

 

Settings —> Notifications

The new notifications we add will be turned off by default.

To receive these email notifications:

Navigate to Settings, then click on Notifications

Tick the box next to the notifications you want to subscribe to.

 

 

 

Being transparent is extremely important for everything that we do here at Neolink and providing access to all of this information is critical to ensuring our customers can act according to the most up to date information possible. That being said, please be aware that in a lot of instances you will be finding out via automated updates based on shipping line data – some of the time we may be aware of a delay before the shipping line and update you accordingly or alternatively may occur without any notification at all from the shipping line. In the event this does occur your Customer Operations contact will endeavour to find out more information and ascertain cause, impact, and provide you with more detail as quickly as we possibly can.

Once again, thank you to everyone for your support to date and if you have any questions, please feel free to reach out to your relevant Neolink contact.

Best regards,

Neolink Marketing Team